We’re looking for someone who enjoys understanding people, solving problems, learning new technologies, and using AI, data, and product thinking to create better learning experiences.

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Responsibilities​

1. Customer Success

• Guide customers to successfully adopt and use our platform.

• Resolve customer issues and coordinate with internal teams until completion.

• Build trusted relationships and represent the Voice of Customer.

2. Customer Education

• Plan and deliver customer education programs.

• Create learning resources and Help Center content.

• Design customer communications across multiple channels.

3. Product Collaboration

• Gather customer feedback and user requirements to support product development.

• Transform customer insights into actionable product improvements.

• Collaborate with Product, UX/UI, Development, and Media & Marketing teams.

4. Data & Insight

• Analyze customer behavior and product usage data.

• Identify trends, recurring issues, and opportunities to improve customer experience.

5. Technology & Operations

• Utilize digital tools to improve Customer Success operations.

• Leverage AI, automation, and technology to simplify workflows and improve team efficiency.

• Continuously explore new tools and technologies that enhance customer experience.

6. Continuous Improvement

• Improve customer workflows and internal processes.

• Contribute to customer journey optimization and continuous product improvement.

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รายละเอียดเพิ่มเติม https://www.ets.kmutt.ac.th/customer-success-specialist

สมัครได้ที่  https://ats.reeracoen.tech/th/jobs/public/sz9_pQxmWQ/apply/new